Shipping policy
Shipping Policy
At Le Bubu Pets, we want your order to reach you and your fur baby as smoothly as possible. Please read below for details on processing, delivery timeframes, and what to do if something goes wrong.
Order Processing Time
Orders are processed and packed within 1-2 business days of payment confirmation, excluding Sundays and holidays. Once your order is handed off to our courier, you will receive an email with your tracking number and link.
Shipping Coverage & Couriers
We currently ship nationwide within the Philippines via our courier partners, LBC Express and GoGo Xpress (GGX). The courier used for your order will depend on your delivery location and package size at the time of booking.
Estimated Delivery Timeframes
Below are our estimated transit times (in business days, excluding Sundays and holidays) from our fulfillment hub to major destinations across the Philippines. These timeframes reflect the longer estimate between our courier partners, plus a buffer, to set realistic expectations.
| Origin \ Destination | NCR | North/South Luzon | Visayas | Mindanao | Puerto Princesa | Coron | Batanes | Other Luzon Islands |
|---|---|---|---|---|---|---|---|---|
| NCR | 1-2 | 2-3 | 5-7 | 5-7 | 5-7 | 7-9 | 9-11 | 5-7 |
| North/South Luzon | 5-7 | 5-7 | 5-7 | 5-7 | 5-7 | 8-10 | 10-12 | 5-7 |
| Visayas | 5-7 | 5-7 | 5-7 | 5-7 | 5-7 | 12-14 | 12-14 | 5-7 |
| Mindanao | 5-7 | 5-7 | 5-7 | 5-7 | 6-8 | 12-14 | 12-14 | 6-8 |
| Puerto Princesa/Coron | 5-7 | 5-7 | 5-7 | 6-8 | 5-7 | 9-11 | 10-12 | 5-7 |
International shipping: Air freight 7-10 days; Sea freight 40-60 days, door-to-door.
Shipping Fees
Shipping fees are calculated based on your delivery address and order weight, and will be indicated at checkout before you complete your purchase.
Delays
Please note that transit times may still be affected by weather conditions, holidays, courier volume, and other unforeseen circumstances beyond our control. To make sure you receive your tracking number and delivery updates, please provide a valid email address at checkout.
Order Tracking
Once your order ships, you'll receive your tracking number and link by email. Once your package is out for delivery, you may also contact the respective courier directly to follow up on its status: GGX via customercare@gogoxpress.com, or LBC via customercare@lbcexpress.com or Messenger.
If you missed your tracking number or tracking link, please contact us via Viber/SMS at +63 976 139 2468 or email us at hello@lebubupets.com for assistance.
Lost, Damaged, or Incorrect Items
We carefully pack every order, but if your package arrives damaged, incomplete, or you received the wrong item, please report it to us within 24-48 hours of delivery, along with clear photos of the item(s) and packaging. This helps us process your claim quickly and file a report with the courier if needed. Claims reported after this window may not be eligible for replacement or refund.
Need Help?
For any shipping-related questions or concerns, reach our Customer Service via Viber/SMS at +63 976 139 2468 or email us at hello@lebubupets.com.